Refund Policy

At Socialift.io, we strive to provide the highest quality social media marketing services and ensure customer satisfaction. However, we understand that there may be instances where you may request a refund. Our refund policy is designed to be fair and transparent. Please read the following terms carefully to understand our refund process:

Eligibility for Refunds

• Non-Tangible Irrevocable Goods: Due to the nature of our services, which involve non- tangible digital goods, we do not issue refunds once the order is completed and the product is delivered. As a customer, you are responsible for understanding this upon purchasing any service from our website.
• Service Not Delivered: If the service you ordered was not delivered within the specified time frame, you are eligible for a full refund. This includes cases where the ordered followers, likes, views, or any other service were not delivered as per the package description.

Refund Process

• Request for Refund: To initiate a refund request, please contact our customer support team within 15 days of your purchase. Provide your order details and the reason for your refund request.
• Processing Time: Once a refund request is received, our team will review the request and notify you of the approval or rejection of your refund. If approved, we will process the refund within 7 business days.

Refund Exceptions

• Partial Deliveries: If only a portion of the services has been delivered, a partial refund may be issued at the discretion of Socialift.io, based on the extent of the delivery.
• Customer Satisfaction: If you are not satisfied with the quality of our services, please contact us. While we do not typically issue refunds for services that were delivered as promised, we are committed to resolving any issues and may offer a partial refund, replacement, or other compensation as deemed appropriate.

Reversals and Chargebacks

• Unauthorized Charges: If you believe there has been an unauthorized charge to your account, please contact our support team immediately. We will investigate the matter and, if confirmed, issue a full refund.
• Chargebacks:Initiating a chargeback without first contacting our support team may result in the suspension of your account and the forfeiture of any purchased services.

Contact Us

• For any questions or concerns regarding our refund policy, please reach out to us through the following methods:
  • Email: support@socialift.io
  • Contact Form: Available on our Contact Us page
  • Live Chat: Accessible via our website
  By purchasing from Socialift.io, you acknowledge that you have read and agree to our refund policy. We reserve the right to update or modify this policy at any time, and any changes will be posted on this page.